COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA
2.1. Zighra Account Information
In order to use our Developer Services, users must have a valid Zighra account to log in to the Platform (“Account”). When you register for the Developer Services, Zighra collects your Account username and password in order to authenticate Your Account access and provide you with access to the Services. Zighra also collects the developer’s company name and contact information, namely email and telephone number.
2.2. Customer Data Collected Through SensifyID
Zighra’s clients have the option of using Zighra’s cloud services to store their Customer data that is collected through SensifyID. In order to provide the cloud storage services to our Clients, Zighra collects and processes Personal Information about end Customers from our Clients including, but not limited to, Customer behavioral trends and patterns, recording Customer’s physical interactions with the Customer’s device (swiping, tapping, which hand Customer uses), type of Customer device, and device usage patterns (“Customer Data”). This information is used by Clients to identify and authenticate Customers in order to prevent fraud. Zighra only collects this Personal Information to process it on behalf of Clients who use SensifyID.
2.3. Usage Data
Zighra may also collect certain information users of the Website and Developer Services, such as Internet addresses, time spent logged into the Developer Services and other usage data (“Usage Data”). This Usage Data is logged to help diagnose technical problems, and to administer our Website and Developer Services in order to constantly improve the quality of the Developer Services. Zighra uses the Usage Data that we collect to provide the Services and to continuously improve the Developer Services.
Technologies such as cookies, beacons, scripts and tags are used by us and our third party partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you’ve closed your browser or turned off your computer.
Zighra uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Zighra to process online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Service.
Zighra uses persistent cookies that only Zighra can read and use, to identify the fact that you are a Zighra user. We are especially careful about the security and confidentiality of the information stored in persistent cookies. Users who disable their web browser’s ability to accept cookies will be able to browse our Website but may not be able to use all features of our Developer Services.
Our third party partners may employ cookies, images, and scripts that help them better manage content on our site. We do not tie the information gathered to any Personal Information.
SECURITY AND STORAGE
3.1. Storage Location
Zighra stores its data, including Personal Information, on servers located in Canada and the United States. By submitting any Personal Information or using the Developer Services, you agree to this transfer, storing or processing of your Personal Information in Canada and the U.S. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in those countries under lawful access regimes or court order.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information for the Services to third parties password.
DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
4.1. Disclosure of Statistical Data
Zighra may disclose aggregate statistical data to its business partners, who may use the data for business purposes. This information does not include any Personal Information or otherwise identify any individual Customers.
4.2. Service Providers and Business Partners
We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the Developer Services and SensifyID. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our products and services, including the provision of maintenance services, database management, customer relationship management, Web analytics and general improvement of the Developer Services, and businesses who engage our Developer Services (to the extent provided for above).
4.3. Business Transfers
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
4.4. With Your Consent
ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Last Updated: January 11, 2018